Key Performance Indicators
Our sustainability operations are steered by Key Performance Indicators (KPIs).
The indicators are based on the goals we have defined. The targets and their achievement are described in more detail in the Sustainability Report. Many of the corporate responsibility indicators are the same ones that we use to measure business and set targets.
|Cost-effective management of the basic task||Costs covered by loading profit max.||EUR 139 million, ratio of operating expenses to expense loading components 80%||EUR 108.9 million, ratio of operating expenses to expense loading components 81.1% (before Etera merger)|
|Best customer experience / Managing pension cover||Speed of pension decisions||Processing times remain at the good level of late 2017||Old-age pensions: 36 days Disability pensions: 76 days Rehabilitation decisions: 19 days|
|Best customer experience/Managing pension cover||Disability pension decisions upheld by the appeals court||Percentage of decisions amended by the appeals court15.6%|
|Best customer experience / Services for extending careers||Benefit of work-capacity management co-operation projects as experienced by customers||Result of customer survey over 4.1 (on a scale of 1-5).||4.5|
|Best customer experience / Services for extending careers||Effectiveness of rehabilitation (percentage of rehabilitees available to the labour market at the end of the rehabilitation)||Effectiveness better than the industry average (those with and without a pension background)||69% (of all rehabilitees)|
|Responsible investment/Managing pension assets||Total return on investments||7.2%|
|Responsible investment/Active ownership||Meetings with companies’ senior management (Finnish listed companies where we have direct investments)||80 companies||48 companies|
|Responsible investment / Responsibility as part of investment decisions||Share of business related to sustainable development solutions of the annual net sales of direct listed equity investments||12% in 2020||7.5%|
|Responsible investment/Real estate investments||Calculated energy savings in the properties owned by Ilmarinen achieved through energy consumption reduction measures||–7% by 2020 (from the 2014 level)||2,722 MWh|
|Responsible investment/Real estate investments||Carbon footprint of real estate||–10% by 2020 (from the 2016 level)||38 kg CO2e/m2|
|Attractive employer/Energising work community||Employee survey, overall average||3.8 (on a scale of 1-5).|
|Attractive employer/Fairness of remuneration and incentives||Women’s average pay in relation to men’s pay (Executive Group excl. President and CEO/rest of the personnel)||The gap narrows||Exec. Group excl. President and CEO: 80% Other personnel: 78%|
|Code of Conduct/Compliance||Participation of employees in Code of Conduct training||All new employees participate in Code of Conduct training|
|Code of Conduct/Data protection||The company’s operations are in line with the requirements of the EU’s General Data Protection Regulation||Data protection measures are implemented as planned in the data protection project. The data protection committee will monitor and guide the practical operations and further development after the project ends.|
|Transparency/open stakeholder dialogue||Journalists’ satisfaction with media co-operation in the PR Barometer survey||To maintain the top ranking||Ranked no. 1|
There are more indicators representing Ilmarinen's sustainability in practice in the Sustainability Report. The GRI Content Index gathers the Global Reporting Initiative (GRI) Standard -sustainability indicators in the end of the report.