Key Performance Indicators

Our sustainability operations are steered by Key Performance Indicators (KPIs).

The indicators are based on the goals we have defined. The targets and their achievement are described in more detail in the Sustainability Report. Many of the corporate responsibility indicators are the same ones that we use to measure business and set targets.

Subject Focal area Indicator Target

Easy and reliable pension cover

Uninterrupted income

Fast pension decisions – processing time of old-age and disability pension applications compared to other earnings-related pension companies

Old-age 30, disability 55 (days)

Easy and reliable pension cover

Accuracy of pension decisions

Disability pension decisions upheld by the appeals court

Indicator to be monitored

Easy and reliable pension cover

A better working life – longer careers

Benefit of work ability management co-operation projects as experienced by customers (NPS)

76

Easy and reliable pension cover

A better working life – longer careers

Effectiveness of rehabilitation (percentage of return to work after rehabilitation)  

Higher percentage of return to work than in the industry on average (50% for those coming from fixed term pension and 75% for those coming from work life)

Reliable and transparent – a shared responsibility for pensions

We handle our basic task cost-effectively

Ratio of operating expenses to expense loading components, %

Efficiency will improve

We invest responsibly – taking into account the future

Responsibility as part of investment decisions

Share of business solutions related to Sustainable Development Goals (SDG*) of the annual net sales of direct listed equity investments

12% in 2020

We invest responsibly – taking into account the future

Responsibility as part of investment decisions, climate impacts

Carbon footprint of real estate

–10% by 2020 (from the 2016 level)

Meaningful work

We will succeed together

Personnel experience – employee eNPS

Up 5 points. (from 2/2019 survey)

Meaningful work

Fairness of remuneration and incentives

Women’s average pay in relation to men’s pay (Executive Group excl. President and CEO/rest of the personnel)

The gap narrows

Meaningful work

We promote diversity/equality

Share of women in supervisory and leading specialist positions at least

50 %


There are more indicators representing Ilmarinen's sustainability in practice in the Sustainability Report. The GRI Content Index gathers the Global Reporting Initiative (GRI) Standard -sustainability indicators in the end of the report.