You can send a secure mail to our customer service by filling up this form. To fasten the process, it is a recommended idea to provide identifying information in the message, such as your business ID or insurance number.
Secure message to our customer service
If you are contacting us concerning insurance, pension or rehabilitation matters, log in to our online service. When you are logged in, you can use our chat service or send a message along with documents. If you are unable to use our online service or you are taking care of matters on behalf of another person, send a message using this form. Please provide personal ID and contact information.
Would you like to send a secure message with an attachment?
If you are unable to use our online service (if you are, for example, sending documents on behalf of another person), you can send documents to Ilmarinen with the Secure Attachment service below.
Please note that the maximum attachment size is 25 MB.
The attachment you submitted will be processed by us within about 2-3 business days.
Please note that the processing of an extension application for a disability pension is speeded up, when you make the application by logging in to our online service and submit a Medical Statement B through it.
Our online service is at your disposal, whenever you need it.