If you are dissatisfied with the decision regarding your YEL-insurance
Ilmarinen’s decisions are based on earnings-related pension legislation. If you are not satisfied with the decision you received from us, you can seek to have it changed.
Appealing against the decision you received
If you are dissatisfied with the decision you have received, you may appeal against it within 30 days from when you were informed of the decision. Address your appeal to the Pension Appeal Board (Työeläkeasioiden muutoksenhakulautakunta TELK), but send it to Ilmarinen. TELK is an appeal instance that functions independently of the pension providers and the Finnish Centre for Pensions. If we accept your requested changes, we will rectify our decision ourselves.
How to file an appeal
An appeal must be filed in writing. The appeal must specify:
- that it is addressed to the Pension Appeal Board
- the decision that is being appealed
- the changes you demand
- the grounds for appeal
- your name, personal identity number, address, and phone number.
You can provide attachments and additional documentation as a secure message. If necessary, you can also provide additional documentation at a later date. Any documents that you have previously sent to Ilmarinen do not need to be sent again.
How to send the appeal
There are three different ways to send the appeal. The self-employed person's online service is the fastest way. You can read more about the different ways below.
The self-employed person's online service
By logging in to the self-employed person’s online service using your online banking credentials and selecting Send a message.
You cannot send attachments via the online service. An appeal sent through the online service after logging in does not require a signature. However, the Pension Appeal Board may request that you sign the appeal at a later date.
You can send your appeal as a secure message on our website under Contact us. Under Secure message, select An appeal for decision. Write appeal against a YEL decision as the subject of the message. You can also send attachments through the secure message.
You can send the appeal by post to the address Ilmarinen Mutual Pension Insurance Company, Appeal, P.O. Box 2, FI-00018 ILMARINEN. If you send the appeal by post, it must be signed. If someone else has lodged the appeal for you, authorise that person to take care of the matter on your behalf in a free-form power of attorney that includes your signature.
The appeal must be received by Ilmarinen at the latest on the thirtieth (30th) day from when you were informed of the decision. We will consider you to have been informed of the decision on the seventh (7th) day after the date when the decision was posted, unless something else arises.
Transfer of the appeal to the Pension Appeal Board
If we cannot rectify the decision according to your request, we will transfer your appeal and any documents related to your matter to the Pension Appeal Board for deliberation. We will inform you of the transfer.