Ilmarinen’s KPIs

Ilmarinen monitors these key figures quarterly or annually

Resources

• Number of personnel
• Person years (excl. summer internees and hourly workers)/annual cost per person year, euros
• Purchased development resources (person years/annual cost, euros)
• Turnover (voluntary)
• Employment relationships ended (permanent, incl. retirement)
• Employment relationships begun (permanent)

Costs

• Personnel costs (euros per year)
• Personnel costs, per cent of total operating expenses
• Overtime costs (euros per year)
• Recruitment costs (euros per year)
• Actual costs of lost labour input (euros per year)

Energy level

• Personnel’s overall work energy (1–5)
• NPS (Net Promoter Score)
• Smoothness of co-operation (1–5)
• Assessment of supervisory work (1–5)

Work ability

• Sick leave percentage
• Health percentage (% of personnel with no absences due to illness)
• Breakdown of Kela 1/Kela 2 reimbursed occupational health service costs (%, share of costs reimbursed by Kela)
• Work-related occupational health service visits (% of all visits)
• Number of long (> 30-day) absences (person/month)
• Personnel’s assessment of their work ability (1–5)
• Workplace and commuting accidents (number, workplace/commute)

Competence

• Existence of development plans
• Training costs (euros/person/year)