Agreement terms concerning use of the online services

On this page you can read the agreement terms concerning the use of the online services


The purpose of the agreement terms for Ilmarinen’s online services that require a user agreement (hereinafter Agreement Terms) is to give the customer the right to use Ilmarinen Mutual Pension Insurance Company’s (hereinafter Ilmarinen) Services. Activating the Services requires approval of the Agreement Terms either explicitly or by starting to use the Service. In addition to the Agreement Terms, the use of the Services is subject to the terms of use of online services concerning the user of the Service.

  1. Customer shall mean the corporate customers using the Services, i.e. Ilmarinen’s TyEL and YEL insurance policyholders who may authorise users to use the Service through the e-Authorizations service.

  2. The main service provider of the Services is Ilmarinen Mutual Pension Insurance Company (0107638-1).

    Location: Porkkalankatu 1, Helsinki
    Address: Keskinäinen Eläkevakuutusyhtiö Ilmarinen 00018 ILMARINEN
    Phone: 010 284 11

    Ilmarinen can also use third parties in providing the Services.

  3. Ilmarinen’s Services include different insurance, pension, rehabilitation and work ability management services offered online. The provided Services and their contents are described on Ilmarinen’s website and in the online environment of the Service in question.

    Ilmarinen may change the terms of use, contents and selection of the Services.

  4. Logging in to Ilmarinen’s online service takes place through identification using the secure identification method used by Ilmarinen at any given time.

    Carrying out transactions in Ilmarinen’s services on behalf of another party requires that the Customer has authorised the user in the e-Authorizations service. A corporate customer can authorise their employee or another person or a company, association or other organisation (for example an accounting agency) to act on their behalf. The person who has been granted a mandate logs in to Ilmarinen’s Service using the identification token available to them, whereby the information of the authorisation is transmitted to the Service to be used. More detailed descriptions of the contents of the mandates can be found on Ilmarinen’s website.

    When a user acts on behalf of a company, the user can also act based on information entered in the Trade Register or the Business Information System concerning their role as a decision-maker, in which case a separate mandate is not required.

  5. The Customer is responsible for complying with the Agreement Terms. The customer must ensure that the user or users know the responsibilities and obligations arising from the Agreement Terms. The Customer also commits to grant a mandate to process personal data only to the persons for whom access to the information is necessary and indispensable for their work role. The Customer is responsible for ensuring that the mandates granted by them are up to date such that only the relevant persons can have access to the Service.

    The customer is responsible for the consequences of the inappropriate use of the Service. The Customer is also responsible for not using the Service in a manner that is in violation of the law or good practices or which places an unnecessary load on the Service.

    The Customer is responsible for ensuring that no material that is illegal, inappropriate, contains viruses or is otherwise harmful, is sent through the website. When using Ilmarinen’s Services, confidential information is subject to the level of care that is required by the sensitive nature of the data.

    The Customer is bound by any legal transactions, assignments, expressions of will and notifications that the Customer performs in the Services.

    The Customer is responsible for the correctness of the information they have given in the Services and for the consequences of using incorrect information that was sent. If mistakes are discovered in material, the Customer is obligated to provide new information upon request. A new request to send material may also be made if material is destroyed during processing. The Customer is obligated to inform Ilmarinen of a change in their contact details without delay.

  6. Ilmarinen manages pension provision under the Employees Pensions Act (TyEL) and the Self-Employed Persons Pensions Act (YEL) as a statutory pension provider. Ilmarinen processes and maintains the Customer’s personal data in the aforementioned task. Ilmarinen’s online services are part of the overall service offering available to earnings-related pension insurance customers.

    Through the online services, Ilmarinen discloses to the Customer the Customer’s employees’ personal data to the extent permitted by the earnings-related pension acts for the Customer’s financial and HR administration. The Customer acts as a controller when processing personal data related to earnings-related pension insurance and earnings-related pensions disclosed by Ilmarinen as part of its financial and HR administration. The Customer commits to use the personal data received by them through the service only in the manner necessary for managing their financial and HR administration and for controlling the earnings-related pension insurance contribution.

    Ilmarinen processes personal information carefully in accordance with legislation and ensures the protection of privacy in the handling of such data. Information collected in the Services is stored in Ilmarinen’s person data registers, and the information is used only for the purposes specified in the register descriptions. For further information on the processing of personal information, go to Ilmarinen’s data protection page, and for more information on information security, go to Ilmarinen’s information security page.

    Ilmarinen and the Customer are each responsible for the information security of their own information systems. Ilmarinen is not liable for damage caused to the Customer by factors that threaten information security, such as computer viruses.

  7. The Services’ intellectual property rights belong to Ilmarinen or a third party, unless otherwise stated.

    The copying, use, replication, modification, borrowing, forwarding and other use of the material in any form whatsoever, even partially, is prohibited without Ilmarinen’s explicit written consent, unless otherwise explicitly mentioned on the website concerning specific material or in the specific terms and conditions related to the Services.

  8. Ilmarinen strives to make the service available to the Customer with as few interruptions as possible. However, Ilmarinen has the right to interrupt the provision of the Services if the security of the Services is at risk, for the time required for updating and maintenance measures, or otherwise if the situation so requires.

  9. Ilmarinen is not responsible for direct or indirect damage or costs or losses related to the use of the Services which result from the use of the Services or not being able to use the Services or damage related to these. Ilmarinen does not guarantee the disturbance-free use of the Services.

    Ilmarinen is not responsible for the operation, service breaks or disturbances of third-party functionalities (such as an identification service) related to the Service. These are subject to any terms of use that each service provider may have.

  10. Ilmarinen has the right to change the Services and their contents, and the requirements set for the hardware and software required for using the Services. Ilmarinen shall report any material changes to the Customer within a reasonable time period on Ilmarinen’s website or through the Services.

    Ilmarinen has the unilateral right to change the Agreement Terms if the services or their contents change or due to other significant changes.

  11. The right to use the Services ends when the customer relationship ends. Both parties additionally have the right to terminate this agreement with immediate effect. The Customer shall not be entitled to any compensation due to consequences of activities taking place within the scope of this agreement or due to the termination of this agreement.

  12. The Agreement Terms are governed by Finnish law.

    12.1 Dispute resolution when the customer is a private customer 

    Disputes arising from the Agreement Terms shall be resolved in the District Court of Helsinki or in the district court of a locality in Finland in whose jurisdiction the private customer has a domicile or permanent residence.

    12.2 Dispute resolution when the customer is a corporate customer

    Disputes arising from the Agreement Terms shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The number of arbitrators shall be one, the seat of arbitration shall be Helsinki, Finland and the language of the arbitration shall be Finnish.